tag:blogger.com,1999:blog-55939115580346362032024-03-21T16:30:52.531-07:00TYPEFACE CREATIVECreative solutions for all businesses with all budgets.Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.comBlogger20125tag:blogger.com,1999:blog-5593911558034636203.post-62676303446294046782010-04-23T10:12:00.000-07:002010-04-23T10:15:02.563-07:00Customer Service Golden Rules<span style="font-family: Verdana, sans-serif;"></span><br />
<div align="left" class="separator" style="clear: both; text-align: center;"><span style="clear: left; cssfloat: left; float: left; font-family: Verdana, sans-serif; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj4e7ihgFmYrPGRznq0Kkvs6V5tOk-iRvJir6gdaIUVdUoT73vGUdiRKrxqPHhbHUQKLtT6ubMGImS7jhAZWsprOoSWqot3VW7Y2dSWYpr_kx55QDJoCEJYgdCnqMwhA16a9D6tVNR2UXA/s320/dreamstime_9602511.jpg" tt="true" width="260" /></span></div><span style="font-family: Verdana, sans-serif;">More & more I am winning clients because other web designers have 'let them down'. I have heard stories of clients being stood up, advised that the agreed mock up was impossible to build & web designers going AWOL...</span> <span style="font-family: Verdana, sans-serif;"><br />
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<div></div><strong><span style="font-family: Verdana, sans-serif;">WHY? WHY? WHY?</span></strong><br />
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<span style="font-family: Verdana, sans-serif;">Coming from the client side I know what my expectations were of agencies & their account management practices... quite simply their attitude towards customer service could make or break a competitive pitch.</span><br />
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<span style="font-family: Verdana, sans-serif;">SO I thought I would voice my Customer Service Golden Rules:</span><br />
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<ol><li><span style="font-family: Verdana, sans-serif;">Do what you say you will do... it is that simple</span></li>
<li><span style="font-family: Verdana, sans-serif;">Listen to the client – it doesn’t hurt to clarify objectives to make sure you are on the same page.</span></li>
<li><span style="font-family: Verdana, sans-serif;">Be honest... don’t try and create sub standard work that is outside of your remit just for a quick & dirty buck!</span></li>
<li><span style="font-family: Verdana, sans-serif;">COMMUNICATE. By this I mean, ask questions, give progress updates... an unexpected courtesy call goes a long way.</span></li>
<li><span style="font-family: Verdana;">Dont use jargon!</span></li>
</ol><span style="font-family: Verdana, sans-serif;">I found this quote: </span><br />
<blockquote><span style="font-family: Verdana, sans-serif;">“To my customer: I may not have the answer, but I'll find it. I may not have the time, but I'll make it. I may not be the biggest, but I'll be the most committed to your success.”</span></blockquote><span style="font-family: Verdana, sans-serif;">So, rant over. I feel better now!</span><br />
<span style="font-family: Verdana, sans-serif;"></span><br />
<div></div><span style="font-family: Verdana, sans-serif;">Does anyone have any customer service gems that they can share?</span>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-28003120302339149862010-03-09T08:40:00.000-08:002010-03-09T08:40:40.344-08:00The 4th The 5thI am excited to be developing a brand new website for up and coming indie/folk rock/acoustic band 'The 4th the 5th' who have just been confirmed to play guildfest this year. <br />
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If you want to have a listen please visit: <a href="http://www.myspace.com/the4ththe5th">www.myspace.com/the4ththe5th</a> <br />
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www.the4ththe5th.com COMING SOON!Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-18627257565900965782010-02-20T12:07:00.000-08:002010-02-20T12:09:30.144-08:00CHECK MY PensionI recently compiled a Corporate Identity document for CHECK MY Pension; then acted as a creative consultant throughout their website build which was completed internally.<br />
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Clarifying the look of all communications from the logo, to font, colours & image styles really helped to guide the development of their new site. <br />
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I highly recommend setting yourself some simple design rules/guidelines before embarking on any new business. This will ensure that over time clients/customers won’t even need to see your logo - they should instinctively know it is you from the look & feel of the message.<br />
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Visit: <a href="http://www.checkmypension.co.uk">www.checkmypension.co.uk</a>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-35679567799621077382010-02-20T12:00:00.000-08:002010-02-20T12:00:47.889-08:00ONLY MINXI have been happily copywriting for an online fashion store specialising in Australian footwear (EMU, Holster & Souls brands). Focusing on brand overviews & then writing concise ordering, delivery & returns processes.<br />
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The website is still being constructed but as soon as it is live I will post a link to the site - Big brands, little prices.Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-74507373821135383332010-02-16T00:19:00.000-08:002010-02-16T00:19:41.982-08:00The Harmony RoomThe Harmony room site is now live. <br />
For holistic therapies in the Frome, Somerset area please visit <a href="http://www.theharmonyroom.co.uk/">www.theharmonyroom.co.uk</a>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-20203442014910571252010-01-31T14:46:00.000-08:002010-01-31T14:46:40.026-08:00Busy BeeThe Topiary Salon website is now live! Take a look <a href="http://www.thetopiarysalon.co.uk">www.thetopiarysalon.co.uk</a><br />
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I have been working on the first e-newsletter for Blue Iris Films, this will be sent out to their mailing list in the next few days. Visit <a href="http://www.blueirisfilms.co.uk">www.blueirisfilms.co.uk</a><br />
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I have recently pitched to put together a Corporate Identity & Brand Guidelines document for a financial advice company... watch this space!<br />
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I am waiting for the OK on an SEO campaign proposal for the <a href="http://www.pensarn-hall.co.uk">Pensarn Hall</a> Website...I have found the most helpful software for monitoring SEO success through Google/Yahoo rankings in relation to specified keywords.. take a look at: <a href="http://www.advancedwebranking.com">Advanced Web Ranking.</a><br />
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AND FINALLY... UK2 web host provider = nightmare!Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-67885129252296020842010-01-13T08:05:00.000-08:002010-01-13T08:05:06.380-08:00DreamstimeDownloading high-res images couldn't be easier. Typeface Creative often requires images whether for use on a website or brochure, Dreamstime offers fantastically high quality images at a great price. I am yet to be disappointed; just search what you are looking for & be prepared to scroll through pages of options! www.dreamstime.com.Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-61631797574226551762010-01-13T08:02:00.000-08:002010-01-13T08:02:04.288-08:00Pensarn Hall Complete...The Pensarn Hall website that I mentioned previously is now complete... including Hiking, Cycling, Fishing, Horseriding, Golfing & Eating out pages. If you are wondering where to go on a family holiday this year, perhaps it should be Pensarn Hall. <a href="http://www.pensarn-hall.co.uk">www.pensarn-hall.co.uk</a>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-58823364470952269662010-01-03T13:17:00.000-08:002010-01-03T13:17:24.462-08:00The TopiaryOver the next couple of weeks I will be working on a 4 page website to generate an online presence for a Hair Salon. With high quality products & an established clientele - the aim of the game is to put across the quality of service & ultimately the cut on offer to prospective clients. <br />
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Watch this space for a link to the new site.Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-52750641820262923762009-11-23T15:23:00.000-08:002009-11-23T15:23:59.271-08:00Pensarn Hall Website - NOW LIVEI have finished the Pensarn Hall website & it went live today.<br />
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I expect to let it lie for a couple of weeks before the client & I get together to start refining it.<br />
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I must admit - not many holiday lets (albeit a grand one) have such a detailed online presence.<br />
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Visit: <a href="http://www.pensarn-hall.co.uk">www.pensarn-hall.co.uk</a><br />
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All feedback is welcome.Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-110166232027617302009-11-13T12:35:00.000-08:002009-11-13T12:35:47.783-08:00Bijou Gift ShopI am gathering inspiration for my latest website. A double fronted gift shop in the picturesque village of Odiham. On one side gifts, gift wrap/greetings cards & a large stock of beautiful Emma Bridgewater pottery; on the other side gorgeous high quality 'kids' gifts from books to finger puppets.Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-24249302153347007122009-10-21T15:08:00.000-07:002009-10-21T15:10:51.887-07:00Typeface Creative Website<meta content="text/html; charset=utf-8" http-equiv="Content-Type"></meta><meta content="Word.Document" name="ProgId"></meta><meta content="Microsoft Word 12" name="Generator"></meta><meta content="Microsoft Word 12" name="Originator"></meta><link href="file:///C:%5CUsers%5CPOLLY&%7E1%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_filelist.xml" rel="File-List"></link><link href="file:///C:%5CUsers%5CPOLLY&%7E1%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_themedata.thmx" rel="themeData"></link><link href="file:///C:%5CUsers%5CPOLLY&%7E1%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_colorschememapping.xml" rel="colorSchemeMapping"></link><style>
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<div class="MsoNormal"><span style="font-family: "Trebuchet MS","sans-serif"; font-size: x-small;"><span style="font-size: small;">I am taking some time to create a Typeface Creative website rather than replying solely on this blog. This is more difficult than it sounds. I will have to start at the very beginning & write myself a brief!</span> </span><br />
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Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-67502528832715619892009-09-28T06:53:00.000-07:002009-09-28T06:53:20.816-07:00The Harmony Room<div style="font-family: "Trebuchet MS",sans-serif;">I am looking at creating a brand image & website for a holistic therapist that will be resident at the country retreat that I mentioned a while back. Having come up with a business title that the client is happy with I have mocked up the below homepage. Just waiting for a few of the practicalities to be ironed out before progressing with the rest of the site.<br />
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<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKI9F689JtofiptkEUXQcEKLZ85AQc4wRDFFiZt8LP4q_-R5bU10MSzMlWYVtCtDzNLTrYeiUbPmNHN0T5nqREKvhArtf6eSoHb11hOJOx7QToSyeGjdnKiuFF_MPSVbNwRB7ExwpEaCY/s1600-h/THR.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKI9F689JtofiptkEUXQcEKLZ85AQc4wRDFFiZt8LP4q_-R5bU10MSzMlWYVtCtDzNLTrYeiUbPmNHN0T5nqREKvhArtf6eSoHb11hOJOx7QToSyeGjdnKiuFF_MPSVbNwRB7ExwpEaCY/s320/THR.jpg" /></a><br />
</div>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-71719510612480657682009-09-24T15:06:00.001-07:002009-09-24T15:06:48.037-07:00Hook House Hotel ProgressI have made lots of progress with the Hook House Hotel website & will be monitoring hits & subsequent bookings to gauge the influence on customer conversion rate.<br />
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Visit: <a href="http://www.hookhousehotel.co.uk/">http://www.hookhousehotel.co.uk/</a>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-74785064405011901812009-09-24T15:04:00.000-07:002009-09-24T15:04:41.420-07:00Pensarn Hall<span style="font-family: "Trebuchet MS", sans-serif;">I am working on an exciting new project to create a website for a large holiday house in North Wales. This house is unique in that it offers 10 bedrooms, overlooks the estuary, is pet friendly & has an activity company on the doorstep; making it ideal not only for family holidays but also corporate team building events... oh and it is located in the middle of Snowdonia National Park.</span><br />
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How to do this justice? We will have to wait and see.</span>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-65484823579603809902009-09-09T11:29:00.000-07:002009-09-09T11:29:58.664-07:00Web maintenece<a href="http://www.hookhousehotel.co.uk">Hook House Hotel</a> have been in touch as they require someone to maintain an existing website. Having inherited the website from a web designer the initial changes will be simple updates etc. Moving forward I hope to gradually refresh the site, mixing essential maintenence with 'nice to have' reformatting etc budget permitting.<br />
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Visit: <a href="http://www.hookhousehotel.co.uk">www.hookhousehotel.co.uk</a>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-51299402302767412922009-09-04T12:14:00.000-07:002009-09-09T13:15:17.145-07:00Typeface Creative LogoI am waiting to see my new logo that is being created by Matt @ <a href="http://culpritart.blogspot.com/">Culprit Art</a>...as soon as it is decided I will be updating my profile with it. <now completed=""><br />
</now>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-69434819120020065732009-08-31T12:46:00.000-07:002009-08-31T12:46:26.634-07:00Village shop - on a tight budget.I was asked to create a logo & tag line for a village shop, whilst suggesting ways for it to be used which would encourage customers to return, rather than visiting larger stores in the near by town.<br />
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The village shop stocks fresh fruit & vegetables all locally grown. So keeping it simple & taking heed of the cultural shift to green products/recycling & sustainability we went with: 'The Wallop's Village Shop. Fresh, Friendly & Green'<br />
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<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidXhZmTYGERzViSLBsNk5_Ug5VvJauDgrNqX0snmw2a2pN8OIuW9PVwnkW9oDa9J6UpuXUQkvzHRp7I-VLMN3nivFWPCldmR2d12XNhMBugHWZ0puIiRJ8R52WG7fc-hxwaBMCCdJynDw/s1600-h/Wallops+bean.jpg"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 200px; height: 144px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidXhZmTYGERzViSLBsNk5_Ug5VvJauDgrNqX0snmw2a2pN8OIuW9PVwnkW9oDa9J6UpuXUQkvzHRp7I-VLMN3nivFWPCldmR2d12XNhMBugHWZ0puIiRJ8R52WG7fc-hxwaBMCCdJynDw/s200/Wallops+bean.jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5375838070359306546" /></a><br />
The simple image & mainstream font were used so the shop's committee could easily recreate the logo; using it on letterheads & flyers etc without further cost to them.<br />
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I also sourced cotton shoppers (<a href="http://www.brandaddition.com/">Brand Addition</a>) which were printed with the logo; this fitted the tight budget & complimented the environmentally responsable angle. Now potential & existing customers can easily identify with the shop's values of which they are reminded every time they see/use one of the shoppers; encouraging them to visit their local!Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-45501092336206342152009-08-30T11:37:00.000-07:002009-08-30T12:06:23.752-07:00Inspiration for a Country RetreatI am in the process of gathering information/inspiration for a new country retreat in Somerset. I have been asked to create a brand identity, design & write copy for the website & a brochure (either print or digital). My client is in the last stages of renovating the accommodation so I should get the green light to start soon... watch this space to see it all come together.Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0tag:blogger.com,1999:blog-5593911558034636203.post-91153700284577690702009-08-24T16:06:00.000-07:002009-09-09T13:14:49.720-07:00Blue Iris Web Copy & e-newsletter<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKhWcmAeqgksz0nkyl7mtkn80leTEyd18tvOG-0SqgbPjIdv0oN0udd20s5w11BSuUaiBgtNqzp8mb7c58Y6rWI_Fxt0Dyj4107ZCTULOLuPCTRmemOZ221lEral8gMWVRTjw-nzMfNRI/s1600-h/logo.png" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img alt="" border="0" id="BLOGGER_PHOTO_ID_5373671380063967618" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKhWcmAeqgksz0nkyl7mtkn80leTEyd18tvOG-0SqgbPjIdv0oN0udd20s5w11BSuUaiBgtNqzp8mb7c58Y6rWI_Fxt0Dyj4107ZCTULOLuPCTRmemOZ221lEral8gMWVRTjw-nzMfNRI/s200/logo.png" style="cursor: pointer; float: left; height: 97px; margin: 0pt 10px 10px 0pt; width: 168px;" /></a><span style="font-family: verdana;"><span style="font-size: x-small;">I have just finished a preliminary copy review for the Blue Iris Films website. Focusing on the development of B2B relationships between the Production Company & writers/directors in the film industry.<br />
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I am also looking at developing an e-newsletter for existing contacts to update them with new projects & remind them of the services that Blue Iris Films can provide.<br />
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By writing clear copy, Typeface Creative can help to highlight the benefits of using Blue Iris Films to potential film industry clients.<br />
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Visit: <a href="http://www.blueirisfilms.co.uk/">www.blueirisfilms.co.uk</a></span> <br />
</span>Typeface Creativehttp://www.blogger.com/profile/03530074492862013569noreply@blogger.com0